Field Application Specialist Immuno

A world leader in the field of in vitro diagnostics for 60 years, bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.

Our teams working across our digital transformation and information technology areas are literally changing healthcare through technology. Their various expertises are serving innovations for patients and business. Development of new solutions (hardware and software) as well as building qualitative data and insights contribute to the constant improvement of public health.
 

BIOMERIEUX Algeria is hiring Field Application Specialist for North Africa Area who will be responsible for providing the effective and efficient technical support, customer training, troubleshooting and consultation to internal and external customers for the implementation and maintenance of the systems marketed by bioMérieux and the reagents consumption. The job holder will coordinate efforts with other cross-functional departments to provide world-class customer service and support through the promotion of teamwork and cooperation spirit.

What will be your responsibilities? 

• Support distributor in providing technical ongoing support to bioMérieux systems and reagents  pre-installation, technical installation, configurations, connections, training on customer site .
• Identify internal and external customer training needs, evaluation of proposed solutions, development of documentation and implementation plans, and successful execution based on established timelines.
• Answer internal and external customer inquiries.
• Provide consistent follow up of the Installed Base to ensure customer satisfaction and meet minimum key performance indicators.
• Support Marketing on building training & give insight to build marketing & strategic plan.
• Support Commercial Team to identify and report all market opportunities in the CRM.
• Contribute to the achievement of service targets (revenue, profitability, IB connectivity…)

WHO ARE YOU?

• Holder of bachelor’s degree in technical or life science field, Medical Technology, Clinical Microbiology.
• Experience in Customer Service, Sales, Application and Training operations, workflow analysis at customer labs .
• Advanced Technical expertise, good learner, customer & business oriented, have the ability to teamwork with Global and local, knowledge on accreditation when relevant for the market flexibility and availability.
• Proficient in Windows OS, MS Office programs.
• Excellent interpersonal and communication skills, both written and oral
• Professional French and English Languages
• Ability to train peers and/or new comers (AS) in his/her area of expertise
• Ability to run expert sessions  upon the needs of the customers

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.