Field Application & IT Clinical Specialist

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

Reporting to the Greece Clinical Sales Manager, the Field Application & IT Clinical Specialist will work and grow within the Greek Clinical Sales department (team of 8 members), providing application specialist support to customers for products and software within the IVD Greek market, supporting sales for existing and new products, ensuring sales target achievement and customer satisfaction are met, in compliance with the Company policy.

This position will be based in Thessaloniki, with travel expected 85% of the time.

RESPONSIBILITIES

- Provide application specialist support to  clinical customers for all (existing & new) products and support in delivering the value of solutions consisting of reagents, instruments and  software  to the end user

- Close collaboration with sales and technical support team to follow up customer needs and set up appropriate plans and actions to ensure customer satisfaction and retention

- Support tendering procedure by preparing documentation, highlighting products unique characteristics and monitoring time wise forthcoming tenders

- Perform system/software demonstrations being able to customize IT solutions to generate the maximum value for the customer on Anti-Microbial Stewardship, MDRO  and Sepsis management. Interact with different customer  stakeholders ( IT dept, Lab, AMS committee,) for proper value based solution delivery

- Deliver customer users training on new installations or re-trainings for new users.

- Support cross selling actions  by discovering unmet customer needs and proposing additional products to answer to those. Present our solution, provide scientific evidence or other  proofs to the customers

SKILLS AND KNOWLEDGE

- Biology (or similar) degree. Information Technology  degree or studies will be a plus

- Job performance is greatly enhanced by a good knowledge of microbiology and molecular biology. This includes  knowledge in microbiology and  molecular biology. On-hands  experience in clinical routine microbiology lab will be a plus.

- Approx 5 years of experience in similar roles

- Excellent user of digital tools and digitalization enthusiast

- Excellent communication and client management skills

- Availability to travel up to 85%

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.