Application Specialist Manager - Thailand

Founded in 2014, Mérieux University is the Group's university.

A privileged space for innovation and collaboration, marked by the Institute's humanist and entrepreneurial culture, the University designs and conducts global training programs with high added value for all the Group's entities and customers. It also offers individual and group coaching.

As an educational reference, Mérieux University strives to understand the changes in the businesses and environment of the Group's companies, to anticipate the associated skills and to support the development of employees, both in terms of technical and behavioral aspects.

We are a team of 24 people based in France or in the United State (North Carolina), passionate and committed, with professional teaching skills and expertise in complementary areas of business.

We are committed to creating an optimal work environment that fosters teamwork, emphasizes training and offers international career development opportunities.

The headquarter of Mérieux University is located to the west of Lyon (France) in “le Domaine de Montcelard”, and 4 Regional Hubs are dedicated to our international sessions (China, USA, Shanghai, France).

Primary Purpose and Overall Objective of the Job:

Organizes and manages the Customer Service Teams of his/her sector in collaboration with sales and planning in order to guarantee the deployment of the company’s solutions towards customers to ensure customer satisfaction and efficiency research.

Main Accountabilities:

• Manage and facilitate a team of FAS.
• Ensure that skills are relevant with the sector and adapt them continuously.
• Coordinate deployments on its sector solution (search for maximum customer satisfaction and efficiency).
• Analyze and monitor team activity and adjust if necessary.
• Promote Service activities and develop business activities.

Typical Studies-Experience, Skills and Qualifications:

• Studies-Experience:
  • Scientific background: minimum bachelor or master and / or> 4/5 years of experience in biology and / or industry applications.
  • Experience in a management position
• Skills and Qualifications:
  • Customer and solution oriented
  • Organized, rigorous and autonomous
  • Ability to listen, understand and transmit.
  • Capacity to lead and develop a team