Customer Supply Coordinator

Founded in 2014, Mérieux University is the Group's university.

A privileged space for innovation and collaboration, marked by the Institute's humanist and entrepreneurial culture, the University designs and conducts global training programs with high added value for all the Group's entities and customers. It also offers individual and group coaching.

As an educational reference, Mérieux University strives to understand the changes in the businesses and environment of the Group's companies, to anticipate the associated skills and to support the development of employees, both in terms of technical and behavioral aspects.

We are a team of 24 people based in France or in the United State (North Carolina), passionate and committed, with professional teaching skills and expertise in complementary areas of business.

We are committed to creating an optimal work environment that fosters teamwork, emphasizes training and offers international career development opportunities.

The headquarter of Mérieux University is located to the west of Lyon (France) in “le Domaine de Montcelard”, and 4 Regional Hubs are dedicated to our international sessions (China, USA, Shanghai, France).

Primary Purpose and Overall Objective of the Job

• Organize and manage the customer supply activities to ensure customer satisfaction through planning, order management, delivery and invoicing, and complaint handling in line with the written procedures, the guidelines, import/export regulations and in close collaboration with the other departments helping to meet the sales and profitability targets.

Main Accountabilities

• Prepare the document for e-bidding, quotation, tender, send customer’s PO to Zuellig Pharma.
• Answering customer inquiries and customer complaint in collaboration with other departments (ZP Warehouse, Commercial Finance, Quality….)
• Master data: Manage customer master data in SAP and CRM. Coordinating with ZP on new product code creation
• Coordinate with ZP warehouse team to ensure proper operations in place for managing all inventory & delivery to end customers. Communication about product availabilities and delivery status update in case of delay.
• Follow up incoming reagent shipment and coordinate with receiving team to release products at ZP warehouse, manage ZP stock reconciliation.
• Coordinate with other SC team members on ZP billing based on end customer order.
• Sales support related tasks: Upload distributors sell-out and inventory monthly in Harmorny, Sales analysis and CRM related tasks.
• Other tasks as defined in related company procedures or assigned by the direct superior.

Typical Studies-Experience, Skills and Qualifications

Studies-Experience:

• Diploma / Bachelor's degree with specialization in supply chain/customer service
• At least 4 ~ 6 years’ experience in Supply Chain / Planning

Skills and Qualifications:

• Ability to work under customer pressure. Rigor and timeliness Commitment. Time and priorities management
• -Business /customer oriented. Very good knowledge of SAP/EDI. Adaptability/Flexibility