Field Application Specialist - Clinical Thailand

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. 

bioMérieux is present in 45 countries and employs nearly 14,000 people. In Asia Pacific, we have more than 1100 employees with presence in 10 countries.

Come and join a French family-owned global company with a long-term vision, and a human-centered culture. 

Primary Purpose and Overall Objective of the Job:
Provide field scientific support & services, including sales support, training, qualification, field actions deployment at all stages of bMx solutions life cycle management, guarantee added value, assess patient result impact

Main Accountabilities:

• Coordinate and provide consulting, technical training and on-going support on bioMérieux solutions
• Answer internal & external customer inquiries and ensure compliance with regulatory through timely and accurate documentation in ERP system
• Provide consistent follow up to ensure customer satisfaction and meet KPI
• Develop & retain business, strengthen customer relationship
• Make organizational recommendations around the equipment in order to optimize the workflow, address three dimensions: technical, quality and productivity
• Ability to perform routine training
• Promote bioMérieux solutions demonstration, evaluations, onsite visits on both pre and post sales
• Enable bioMérieux customer in fully utilizing the technical potential of the solutions (interpretation of results, specimen management, workflow optimization)
• Demonstrate a technical expertise which allows to easily take in charge new products and new technologies
• Provide mentoring, coaching, advanced training, certification and onboarding support of other bioMérieux employees/new comers

Typical Studies-Experience, Skills and Qualifications:
Studies-Experience:

• Bachelor/ Master’s degree in biology/microbiology/molecular
• 3/5 years’ experience in biology or industrial microbiology

Skills and Qualifications:

• Customer and solution oriented
• Training and coaching capabilities
• Organized, rigorous and autonomous
• Good communication in English and ability to work in a multi-disciplinary team
• Master CRM (reporting and dashboard)

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.