Field Application Specialist

Who We Are:-

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. Our entrepreneurial adventure, begun over a century ago, is driven by an unrelenting commitment to improve public health worldwide.

Since 1963, we've been paving the way in the field of in vitro diagnostics and have contributed greatly to improving public health and making the world a healthier place. The solutions that our teams imagine, develop and manufacture are key to enable healthcare professionals and industry players to make confident decisions to improve patient outcome and ensure consumer safety.

 It is today present in 44 countries, serves more than 160 countries with the support of a large network of distributors, and supported by more than 13,000 employees worldwide.

Summary:

The ideal candidate will be responsible for the technical and scientific support to bioMérieux internal and external customers. He/she will ensure effective utilization of bioMérieux solutions (Immunology, Microbiology and Molecular) in clinical laboratories and healthcare institutions.

Responsibilities:

• Provide technical training and support on bioMérieux solutions (Immunology, Microbiology and Molecular)
• Answer internal & external customer inquiries and concerns
• Timely and efficient coordination of instrument installations and evaluations
• Provide consistent follow up to ensure customer satisfaction and meet KPIs
• Work closely with Sales and Marketing teams to strengthen customer relationship and develop/retain business\
• Maintain and update knowledge base to meet customer and company requirements
• Perform troubleshooting and investigation of level 1 technical complaints
• Ensure timely and accurate recording of all customer inquiries, troubleshooting/investigation, service activities and installed base updates in CRM
• Support communication of product and system updates to customers
• Ensure implementation of field actions (corrective and preventive actions) in respective territory
• Provide recommendations regarding system utilization in order to optimize the workflow, address three dimensions: technical, quality and productivity
• Promote bioMérieux solutions through product demonstration, evaluations and onsite visits
• Enable bioMérieux customer in fully utilizing the technical potential of the solutions (interpretation of results, specimen management, workflow optimization, best practice sharing and local User Group Meetings)

Requirements:

• Bachelor or Master degree in Medical Technology, Microbioloy, Molecular Biology or equivalent
• At least 5 years’ experience in clinical laboratory preferably in Microbiology and/or Molecular Biology sections
• Knowledge of bioMérieux reagents, instruments and customers, and good knowledge of the scientific/medical environment of the products is highly advantageous
• Knowledge of competitors and their products
• Flexible, adaptable and keen to learn
• Strong analytical and problem solving skills
• Effective communication – able to teach/ present to scientific community
• Good time management, results oriented and customer focused
• Willing to travel 70% locally