Field Service Engineer - Clinical Thailand

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. 

bioMérieux is present in 45 countries and employs nearly 14,000 people. In Asia Pacific, we have more than 1100 employees with presence in 10 countries.

Come and join a French family-owned global company with a long-term vision, and a human-centered culture. 

Primary Purpose and Overall Objective of the Job:
Provide field technical support & services, including installation, preventive and curative maintenances , field actions at all stages of instruments life cycle management to secure and optimize lab production

Main Accountabilities:

• Perform procedure associated with installing repairing and maintaining on an assigned instrument base, consistent follow up and customer satisfaction
• Negotiate and sale the maintenance contracts to private labs, hospitals or industry
• Answer internal & external customer inquiries and ensure compliance with regulatory through timely and accurate documentation in ERP system
• Manage spare parts inventory according quality guidelines
• Ability to handle autonomously complex maintenance
• Referent and advisor in key strategic ranges at all stage of commercial steps
• Support/ act as specialists in partnership with support teams (maintenance, L2 support)
• Ability to handle field actions in other subsidiaries/Clusters/Distributors
• Coach peers/new comers on new system

Typical Studies-Experience, Skills and Qualifications:

Studies-Experience:

• Bachelor/ Master’s degree in engineering (electronics, computer sciences, biotechnology) with 3/5 years’ experience

Skills and Qualifications:

• Customer and solution oriented
• Organized, rigorous and autonomous
• Good communication in English / presentation skills
• Ability to handle CRM (reporting and dashboard)

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.