CRC Engineer

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

We are looking for a Customer Relationship Centre Engineer who will work and grow within the Customer Service team and will report to the Customer Relationship Centre Manager within a team of 8 colleagues.

What will your responsibilities be at bioMerieux?

You will contribute to the development of customer satisfaction and loyalty by providing the customer with a high level of service which includes providing support to external customers via phone and Vilink, as well as on-site support as required.

Your main responsibilities include responding to all customers or staff queries and fault reports, resolving issues, and generating any necessary documentation or records. You will need to operate within the SOP's surrounding Technical Complaint Handling, associated procedures, and best working practices. 

Who are you?

You will have good aptitude in the electronics/engineering fields and will be educated to ONC/HNC level in the electronic engineering area. You must possess good communication, time management and organisational skills. 

This role is based in the Basingstoke office, allowing some hybrid working

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.