CRC Engineer

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

Reporting to the Customer Relationship Centre Manager, the successful candidate will ensure the ongoing development of customer satisfaction, loyalty, and retention, providing customers with world class levels of service and contributing to a profitable customer service division, all achieved by delivering optimal organisation and efficiency as part of the Customer Relationship Centre team.

What will your responsibilities be at bioMerieux?

Core responsibilities for this extremely varied and challenging role will include operating as one of the Customer Relationship Centre (CRC) system experts – supporting both internal and external customers as well as members of the Field Service team directly via telephone, email, Vilink (and other remote support applications) as well as on-site support where required.

Operating within the SOP’s surrounding Technical Complaint Handling, associated procedures, and best working practices, you will attend and contribute to company and departmental meetings as required and represent and deputise for the CRC Manager as and when required.

Full and comprehensive training provided, develop and maintain a broad knowledge of the portfolio of systems available and supported in the United Kingdom and Ireland.

Who are you?

You will have good aptitude in the electronics/engineering fields and will be educated to ONC/HNC level in the electronic engineering area. You must possess good communication, time management and organisational skills. The ideal candidate will also have a passion for delivering excellent Customer Service, along with a continuous improvement mindset.

This role is based in the Basingstoke office, allowing some hybrid working.

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.