Customer Supply Coordinator

bioMérieux Benelux S.A./N.V.

Customer Supply Coordinator

Join Our Dynamic Team as a Customer Supply Coordinator!
Are you passionate about delivering exceptional customer service and ensuring seamless supply chain operations? At bioMérieux, we’re looking for a dedicated and enthusiastic Customer Supply Coordinator to join our vibrant team. In this role, you’ll be at the heart of our sales administration and customer support activities, working closely with various departments to meet our sales and profitability targets.

We expect you to be customer-centric, always putting our clients’ needs first and striving to exceed their expectations. You’ll have the opportunity to visit our customers, understand their unique requirements, and build strong, lasting relationships. If you thrive in a fast-paced environment, have a knack for problem-solving, and are committed to excellence, we want to hear from you! Be a part of a company that values innovation, teamwork, and continuous improvement. Apply now and help us make a difference in the world of supply chain management!

1 Primary Purpose and Overall Objective of the Job:
Perform the sales administration and customer support activities for their area to ensure customer satisfaction in line with the written procedures, the guidelines, import/export regulations and in close collaboration with the other departments helping to meet the sales and profitability targets

2 Main Accountabilities
ORDER ENTRY AND SALES ADMINISTRATION TASKS 
• Handle for a country or a group of countries the sales orders, contracts and customer master data in SAP (or local ERP) in compliance with internal and external rules (incl. Service Policy) and regulations, including the creation/ modification of prices in the system. Generates invoices and credit notes in SAP (or local ERP). Resolution of technical and non-technical notifications in SAP, monitoring of EDI and e- ordering messages

CUSTOMER SUPPORT TASKS 
• Ensure order-related customer relationship by phone or e-mails in a timely and accurate manner bringing support and solutions when required. Formalize and send offers to customers and assist in the creation/amendment of schedule order, challenging timing, products and pricing
• Monitor the on Time and In full order delivery creation and monitor the backorders in coordination with the other supply chain departments (warehouse, Supply&Demand Manager, Local demand planner, Logistic referent)
• Manages (recording, follow-up or closing) the non-technical complaints from customers in collaboration with other departments (Warehouse, Transport and Customs, Finance, Quality, Marketing, Sales….) processing in a good way the different issues (Dispute Cases, Notifications). Coordinate customers returns and carrier damage with associated credit notes
• Support and train inexperienced team members and ensure fluid communication with stakeholders (e.g. SSC-subs)
• Contribute the continuous improvement of the customer satisfaction participating into meetings with customers, key users, process experts, SSC or Subs to implement new process or solve recurring issues and maintain customer master data and price lists

3 Typical Studies-Experience, Skills and Qualifications:
3.1 Studies-Experience:
- Upper Secondary School or HND/Bachelor’s and FP II Degree/Business school (major in Supply Chain-Logistics; International Trade).
- Working experience : at least 2 years of experience in a similar activity (including training period).
3.2 Skills and Qualifications:
- Ability to work under customer pressure. Rigor and timeliness Commitment. Time and priorities management
- Business /customer oriented. Very good knowledge of SAP/EDI. Adaptability/Flexibility

- Good knowledge of English, Dutch and French are required. 

4 Scope and Resources Accountability, Typical Performance Indicators:
- Scope and Resources Accountability: Manage customer’s portfolio: quotation, orders, schedule agreements, contracts, shipping, customer meetings/visits and logistics complaints.
- Financial Indicators (revenue, budget, etc.): Manage all queries with a purpose to minimise cost, both for the customer and bioMérieux
- Key Performance Indicators (KPIs): OTIF (On Time In Full), Daily/weekly/monthly deadlines, Logistic complaints, Missed call, First Contact Resolution, Time to Solve, Credit Notes, Rejected Orders, Improvement initiatives/projects, Customer order/shipping consolidation, Customer Portal usage.
- Key Contacts (internal/external) and Interfaces: Demand planner, Sales, Marketing, Customer Service, Logistic Referant, Install Base, Logistics &Distribution Centers, Transport & Customs, Distributors, Finance, External Providers, Customers

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment

Our internal mobility policy offers numerous opportunities for each of our 14 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.

At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.

Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.