Customer Technical Support Specialist

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

Your Mission & Responsibilities

In this role, you will contribute to customer satisfaction and service profitability by:

• Providing remote technical and scientific support, including troubleshooting and field action completion to ensure the best remote fix rate.
• Acting as a key contact for internal and external customer requests to ensure the highest level of customer experience and satisfaction.
• Leading troubleshooting analysis, diagnosing issues, delivering solutions, or planning field interventions when needed.
• Preparing service work orders and ensuring smooth coordination between remote and field service teams.
• Reporting all events in the ERP system to ensure traceability in accordance with company quality standards and regulations.
• Updating the installed base and knowledge base with relevant information.
• Identifying service opportunities (training, connectivity, service contracts) and informing the sales team of customer needs, risks, or leads.
• Supporting the implementation of new products, methodologies, and processes, and contributing to continuous improvement.
• Performing repairs and calibrations in the in-house workshop if needed.
• Joining Field Service Engineers on-site for installations and maintenance activities as part of continuous learning.

Who You Are

• Secondary education diploma or bachelor’s degree in engineering (electronics, IT, biotechnology) or similar experience.
• Comfortable in a digital environment with strong IT skills (ERP tools, MS Office).
• A good listener, empathetic, assertive, organized, and autonomous.
• Able to analyze, manage priorities, and make well-considered decisions in critical or stressful situations.
• Customer- and solution-oriented with strong communication skills.
• Fluent in Dutch and English, with intermediate French.

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.