Graduate Position - Installed Base Administrator (Benelux&Nordics)

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

We are looking for a passionate graduated student to join our Customer Service team in the BeNeLux and Nordic Countries (BenNor Cluster). This is an exciting opportunity for an individual who thrives in a fast-paced and international environment. This graduate position is based on a fix-term contract with end date as of December 31st, 2026.

Role Overview: As an Installed Base Administrator, you will be part of a team responsible for maintaining the accuracy of the installed base, with a focus on service contract management.

Key Responsibilities:

• In collaboration with IB BenNor team, manage the customer's installed base and all related activities for the Benelux/Nordics region.
• Oversee system service contracts (proposal, follow-up, and extension) and manage maintenance plans.
• Handle the complete life cycle of the customer’s installed base (in SAP & Salesforce) from order, installation, go-live/implementation through routine usage until dismantling, ensuring required traceability.
• Work within the guidelines of relevant processes and in accordance with Quality and Regulatory policies and procedures.
• Conduct regular data accuracy analysis.
• Contribute to continuous improvement of processes and tools to optimize service quality and profitability.
• Participate in transversal projects impacting the installed base.

Who We’re Looking For:

• Recent graduate with a Bachelor’s degree in Business Administration or a related field.
• Experience in installed base administration, particularly service contract management, is a plus but not required.
• Proficiency in SAP and/or Salesforce is desirable; mastery of Microsoft Office is essential.
• Strong interpersonal skills for effective interaction and collaboration with internal and external customers.
• Ability to multitask and work in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Problem-solving skills and the ability to work independently with minimal supervision.
• Dynamic and customer-oriented mindset, understanding the impact of data quality on customer satisfaction and business profitability.
• Location : Sweden (Goteborg) or Belgium (Brussels)
• Fluent English speaking.

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.