Graduate program: Customer Supply Representative

bioMérieux Benelux S.A./N.V.

Graduate program: Customer Supply Representative

Join Our Graduate Program as a Supply Chain Coordinator! 

Are you passionate about delivering exceptional customer service and ensuring seamless supply chain operations? At bioMérieux, we’re looking for a dedicated and enthusiastic graduate to join our vibrant team as a Graduate Supply Chain Coordinator. 🚀 

Why Join Us? 

• Exciting Role: Be at the heart of our sales administration, customer support, and supply chain activities, working closely with various departments to meet our sales, profitability and supply chain targets. You’ll play a crucial role in various supply chain and customer support acitivites. 

• Customer-Centric Focus: Always put our clients’ needs first and strive to exceed their expectations. You’ll have the opportunity to visit our customers, understand their unique requirements, and build strong, lasting relationships. 

• Fast-Paced Environment: Thrive in a dynamic setting where problem-solving, supply chain optimization, and commitment to excellence are key. You’ll be involved in coordinating logistics, managing inventory levels, and improving supply chain processes to enhance efficiency. 

What You’ll Do: 

1. Sales Administration and Customer Support: 

• Handle sales orders, contracts, and customer master data in SAP (or local ERP) in compliance with internal and external rules. 

• Generate invoices and credit notes, resolve technical and non-technical notifications, and monitor EDI and e-ordering messages. 

2. Customer Relationship Management: 

• Ensure timely and accurate order-related customer interactions via phone or email, providing support and solutions as needed. 

• Formalize and send offers to customers, assist in creating/amending schedule orders, and monitor on-time and in-full order delivery. 

3. Issue Resolution: 

• Manage non-technical complaints from customers, coordinate returns and carrier damage, and process associated credit notes. 

• Collaborate with other departments to resolve issues and contribute to continuous improvement efforts. 

4. Supply Chain Activities: 

• Coordinate with suppliers and logistics partners to ensure timely and efficient delivery of products. 

• Monitor inventory levels and manage stock replenishment to prevent shortages or overstock situations. 

• Analyze supply chain data to identify areas for improvement and implement strategies to enhance efficiency. 

5. Team Support and Communication: 

• Support and train inexperienced team members, ensuring fluid communication with stakeholders. 

• Participate in meetings with customers, key users, and process experts to implement new processes or solve recurring issues. 

What We’re Looking For: 

• Educational Background: Upper Secondary School or HND/Bachelor’s and FP II Degree/Business school (major in Supply Chain-Logistics; International Trade; Management).  

• Skills: Ability to work under customer pressure, manage time and priorities, and adapt to new situations. Strong interest to learn and develop knowledge in supply chain operations and systems (SAP, Salesforce.com...) and proficiency in English and/or Dutch (ideally both).

Why bioMérieux? 

• Impactful Work: Your contributions will directly impact our customers’ satisfaction and our company’s success. 

• Supportive Culture: We foster a supportive and inclusive workplace where your ideas and contributions are valued. 

• Global Opportunities: With our extensive network, you’ll have the chance to work on international projects and expand your horizons. 

Don’t miss this opportunity to launch your career with us! Apply now and help us make a difference in the world of supply chain management! 

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment

Our internal mobility policy offers numerous opportunities for each of our 14 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.

At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.

Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.