Installed Base Administrator

bioMérieux Benelux S.A./N.V.

Installed Base Administrator

As Installed Base Administrator you will be part of an international team (Benelux & Nordics) responsible for maintaining the accuracy of the Installed base - including system service contract management - linked to bioMérieux instrument life cycle management.

Your main activities:

• In charge to manage customer's installed base and all related activities linked to a particular region of the Benelux/Nordics cluster.
• Manage system service contracts (contract proposal, follow-up and extension) including the management of maintenance plans.
• Manage the complete life cycle of the customer's installed base (in SAP & Salesforce) from order, installation, go life/ implementation through the period of routine usage until it is eventually dismantled & ensure the required traceability.
• Work within the requirements set out in the relevant process guidelines and in accordance with Quality and Regulatory policies and procedures.
• Carry out a regular analysis of data accuracy.
• Contribute to continuous improvement of processes and tools to optimize service quality and profitability.
• Contribute to transversal projects impacting installed base.

We are looking for:

• Bachelor in business administration or similar.
• Experience in installed base administration (mainly service contract management) is highly desirable.
• Experience with SAP and/or Salesforce is highly desirable & mastering pack office is a must.
• Strong interpersonal skills required in interactions & collaboration with internal and external customers.
• Ability to multi-task and work in a fast-paced environment. 
• Ability to prioritize tasks while maintaining a high degree of data entry accuracy is essential.
• Good organizational skills and aptitude for details.
• Problem-solving skills.
• Ability to work under minimal supervision on day-to-day activities while maintaining a high degree of accuracy/attention to detail.
• Dynamic and customer oriented mind-set: Understand the impact poor quality or missing data can have on customer satisfaction and business profitability.
• Good level of English, Dutch and French is essential.

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment

Our internal mobility policy offers numerous opportunities for each of our 14 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.

At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.

Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.