Senior Customer Supply Coordinator

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

The Opportunity:

In line with the organisations continued growth ambitions, bioMérieux are looking for an ambitious and driven Senior Customer Supply Coordinator to support their ever-growing client base. Reporting into Elin Johansson (https://www.linkedin.com/in/elin-johansson-ab0734109), Customer Supply Manager (BENELUX & Nordics), the Senior Customer Supply Coordinator will play a pivotal role in sales administration, customer support and supply chain activities for the BENELUX and Nordics regions, enabling bioMérieux to continue and expand their world-class customer service capabilities.

Working collaboratively with the customer support function across both BENELUX and Nordic regions, the successful candidate will be instrumental in ensuring smooth and efficient handling of customer orders and contracts, as well as the accurate input of data into the ERP system to ensure compliance with internal policies, external regulations, and service guidelines.

As part of a customer-centric team, the successful candidate will be responsible for establishing, maintaining and fostering strong customer relationships, specifically in relation to product orders, whereby they will be expected to provide punctual support and solutions as and when required; this includes the preparation and sending of offers, addressing order related queries and liaising with the relevant supply-chain stakeholders to ensure fulfilment of on-time deliveries.

Partnering closely with a broad range of cross functional stakeholders, the customer supply coordinator will lead on the creation and amendment of scheduled orders, working collaboratively to address challenges related to timing, products and pricing, as well as monitoring deliveries and backorders.

The successful candidate will be responsible for managing non-technical customer complaints, including recording, following up on, and resolving issues in close collaboration with departments such as warehousing, transportation, finance, and sales. Moreover, the candidate will be expected to address disputes, coordinate returns, and process credit notes as necessary, ensuring effective and efficient communication and resolution across internal teams.

Furthermore, the role requires contributing to the continuous improvement of customer satisfaction by participating in meetings with customers and internal stakeholders. The individual will help improve existing processes, as well as implementing new ones in order to resolve recurring issues.

Customer Support Tasks : 

• -          Engage and communicate with customers via numerous channels (email, phone, face-to-face etc) in a timely and accurate manner, to offer support and issue-resolution when required.
• -          Formalise and send offers to customers, assisting in the creation/amendment of scheduled orders, challenging timings, products and pricing
• -          Monitor and ensure the on-time and in-full order delivery creation for customers
• -          Facilitate and ensure cross collaboration with supply chain departments, such as Warehousing, Supply and Demands etc, for the monitoring and fulfilment of backorders
• -           Record, follow-up and/or close non-technical complaints from customers in collaboration with cross functional departments, inclusive of Warehousing, Transport and Customs, Finance, Quality, Marketing, Sales etc, ensuring the correct processing of different issues.
• -          Contribute to the sustained continuous improvement efforts of bioMerieux for the purpose of enhanced customer satisfaction. Through participation in customer, key users and process expert meetings to implement new processes in order to solve recurring issues and maintain customer master data and price lists

Order Entry and Sales Administration Tasks

• -          Handle sales orders, contracts and customer master data in SAP (or local ERP system) in compliance with internal and external rules (incl. Service Policy) and regulations, including the creation/ modification of prices in the system for BENELUX and Nordic countries.
• -          Generate invoices and credit notes in SAP (or local ERP).
•          Resolve technical and non-technical notifications in SAP, monitoring of EDI and e- ordering messages

Who Are you ?  

- Fluency in Dutch and French

- Good knowledge of English

- Upper Secondary School or HND/Bachelor’s

- FP II Degree/Business school (Preferably with a major in Supply Chain / Logistics / International Trade)

- 2 years Supply-Chain / Logistics professional experience

- Experience with SAP/EDI

- Analytical and statistical analysis skills

- High personal ethics and compliance standards, with strong problem-solving capabilities.

- Strong customer focus

- Ability to prioritise and work to strict deadlines

- Ability to work under pressure and an great multitasker

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.