Field Service Engineer / Field IT Specialist

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 46 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

Kindly submit your application in English.

We are looking for a Field Service Engineer / Field IT Specialist who will work and grow within the Customer Service / Service & Technical Support department. The position is based in Cairo, Egypt, covering Cairo, Alexandria and Upper Egypt.

This is a field-based role requiring regular travel across the assigned territory and remote support whenever needed.

What will your responsibilities be?

As a Field Service Engineer / Field IT Specialist, you will ensure the installation, maintenance, troubleshooting, and continuous operation of bioMérieux diagnostic systems while supporting customer connectivity solutions, maximizing system uptime, and delivering a high level of customer satisfaction.

Your main responsibilities will include:

• Installing, configuring, validating, and commissioning bioMérieux systems.
• Performing preventive and corrective maintenance activities to ensure optimal system performance.
• Troubleshooting and resolving hardware, software, networking, and connectivity issues during field visits and remote interventions.
• Providing professional support and guidance to customers regarding bioMérieux equipment and systems.
• Planning and prioritizing field service activities to efficiently address customer needs.
• Delivering on-site and remote technical support and ensuring customer satisfaction.
• Supporting the deployment, configuration, and integration of MYLA, MAESTRIA, LAB ANALYTICS, CLARION, VILINK, and LIS connectivity solutions.
• Ensuring connectivity and data flow between instruments, middleware platforms, and Laboratory Information Systems (LIS).
• Documenting all service interventions in compliance with company procedures.
• Delivering customer training and supporting system go-lives.
• Promoting service contracts and contributing to business growth initiatives.
• Managing spare parts and service tools effectively.

Who are you?

Qualifications & Experience:

• You hold a Bachelor's degree in Computer Engineering, Computer Science, Biomedical Engineering, Electronics, Mechatronics, or a related discipline.
• You bring 3–5 years of field service experience, ideally within IT networking, IVD, or medical device environments.

Technical Skills and Behavioral Competencies:

• You have a strong understanding of laboratory workflows and Laboratory Information Systems (LIS).
• You have experience with middleware solutions and system integrations.
• You possess solid networking fundamentals, including TCP/IP, DNS, DHCP, and LAN/WAN environments.
• Certifications such as CompTIA Network+, Cisco CCNA, CompTIA A+, ITIL Foundation, or HL7/integration certifications would be an asset.
• You are skilled in troubleshooting system connectivity, interfaces, and Windows-based environments.
• Knowledge of HL7 or healthcare interfaces is considered an advantage.
• Experience in diagnostic equipment installation, preventive maintenance, and repair is highly valued.
• You demonstrate a strong commercial mindset and stakeholder management capabilities.
• You have excellent interpersonal, presentation, and communication skills.
• You are proficient in Microsoft Office applications.
• You are customer-focused, analytical, and able to work independently in field-based environments.
• You demonstrate strong organization, accountability, and problem-solving skills.
• You are fluent in Arabic and have an excellent command of English.
• You are willing to travel extensively across Egypt.

Your performance will contribute to

In this role, you will contribute to maximizing system uptime and availability, improving first-time fix rates, increasing customer satisfaction, reducing repair times, ensuring preventive maintenance completion, and supporting reliable connectivity between bioMérieux solutions and customer networks.

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.