IB /Invoice -Admin

A world leader in the field of in vitro diagnostics for over 60 years, bioMérieux conceives, develops, produces and markets diagnostics solutions (systems, reagents, software and services) intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety.

bioMérieux is present in 44 countries and serves more than 160 countries with the support of a large network of distributors. Its corporate headquarters are located in Marcy l’Étoile, near Lyon, in France.

Joining bioMérieux is choosing to be a part of an innovative company with a long term vision, committed to the service of public health and carried out with a humanist corporate culture.

Our Company offers numerous opportunities for professional development. You want to  help save lives across the globe? Join the 12,000 employees of bioMérieux!

Biomerieux Egypt Distribution is looking for IB /Invoice -Admin to join the Customer Service Departement team in Cairo - Egypt 

What will be your Role?

• Track and update in real time the Egypt Installed Base status and follow up with the Customer Service team to ensure the file is updated periodically with the right end customer and with the right software version to aid in the upgrade follow-up.
• follow up with the Customer Service team to ensure that software upgrades are carried out periodically and new PC installed accordingly to aid upgrades.
• Follow up with the service invoices for proper delivery to the end customers after issuing them within the specified timelines, especially for the public sector.
• Ensure all the required documents and the contractors/Manpower insurance payments have been fully accomplished before the invoice delivery to the public hospitals.
• Follow up with the Customer Service team to ensure the customer complaints are resolved within the set TATs and logged on the technical complaints tracker sheet with flagging any delayed resolution of complaints.
• Track PM visits activity with the service team and PM activities are regularly carried out based on service contracts visits follow-up Analyze CRM reports and present weekly/monthly performance updates, record the PM activities in the PM follow-up file and escalate to the CS manager.
• Perform the required service quotations and arrange for proper delivery to the customers.
• Manage the BMX spare parts stock under the CS manager's supervision and follow up with the service team on the required SP transfer and ensure the accuracy of the stock on the BMX and FSEs locations.
• Follow up with the customers to pay the relevant service invoices on the due dates to avoid credit block issues.
• Manage the calibration and training certificates preparation and ensure the deliveries to the designated customers.
• Manage the service job sheets archiving and ensure that all job sheets are placed in the office.
• Support the Customer service manager in the implementation of all CX initiatives locally.

At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.

Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.