Application Specialist

Main Accountabilities 

1. Provide excellent technical support to the end users to make sure the proper  and smooth usages of biomerieux products as well as do pre-sales to support KAM effort;
2. Work collaboratively with the team to achieve the revenue, win customer satisfaction;
3. Lead by KA manager/RBMs/Area Sales Manager to implement and achieve the goals the KAM projects;
4. Drive reagents consumption of bioMerieux products under the scope of KAM, both manual and automated systems through 1st level and 2nd level technical supports including customers trainings, trouble shooting, workshops, total solutions and clinical promotions;
5. Work as level one support for the direct service instrument, for example, VITEK MS, PREVI-Isola, HAIN system, and application training, troubleshooting etc.; work as level two support for other systems, including but not limited to answer telephone inquiries per established guidelines and document in local database, consult with national AS etc.;
6. To deliver training course to internal and external customers;

Typical Studies-Experience, Skills and Qualifications:

1. Bachelor degree or above major in Medical Technology or related science
2. Clinical laboratory experience is preferred
3. Good practice experience in biological/medical laboratory and good knowledge in laboratory
4. Good command of English in both written and oral
5. Good command of computer skill
6. Good interpersonal and communication