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Field Application Specialist/Lab IT Specialist

Company:  bioMérieux


Job Function:  Customer Service
Posting date:  Oct 1, 2023


Position Summary:

The primary focus of the Field Application IT Specialist is to ensure customer satisfaction and contribute to service profitability. Support customers in all lab information technologies topics related with bioMérieux solutions in transversal project with internal and external stakeholders considering validated procedures, local, legal & regulatory guidelines.

Main Accountabilities:

  • Support Information Technology (IT) Laboratory workflow project with coordinating internal / external resources, installation and connection
  • Handle problem and troubleshooting capabilities (onsite and remotely)
  • Contribute to new solution launch and implementation, as well as software updates
  • Contribute complex IT project and provide technical/corrective action in full autonomy
  • Act as a referent in her/his field of expertise


Studies and Experience:

  • Bachelor/Master Degree in computer science. Experience / degree in biology, laboratory environment is a plus
  • 2-3 years of experience as Lab/Medical Technology or equivalent experience


Skills and Qualifications:

  • Customer and solution oriented (problem solving & decision making)
  • Ability to understand complex customer environment
  • Updated with market latest technologies
  • Ability to work in full autonomy
  • Good communication and ability to work in a multi-disciplinary team
  • Master CRM (Key user (8), Dashboard (9))


Job ID:  40545