Application Specialist

Position Summary:

Provide technical support, training, troubleshooting, and consultation to internal and external customers for the diagnostic test systems marketed by bioMérieux.

Responsibilities:

• Answer internal and external customer inquiries per established guideline and document in ERP system; consult as appropriate with Application Specialist, System Engineer, Management, Global Customer Support and Lab IT Specialist.
• Develop problem solving and troubleshooting skills and the investigative process
• Learn bioMérieux products and procedures that are job specific, drafting documentation as needed and assist with the implementation of new products
• Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators
• Complete projects and tasks in support of organization objectives
• Contribute to revenue generation initiatives through promotion of value added projects and services
• Perform on-call duties as needed to provide 24-hour technical support to customers
• Serve as a consultant and trainer for coworkers, taking on a higher level role when requested by management or as needed

Studies and Experience:

• Associate's or Bachelor's degree in Medical Technology, Biological Sciences or related field
• Minimum of three years of laboratory experience and/or minimum of one year experience as a bioMérieux Associate Application Specialist or equivalent experience in a related position
• Microbiology Experience
• Experience with Microsoft Office

Skills and Qualifications:

• Experience with bioMérieux products
• Excellent written and oral communication skills
• Excellent computer skills