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Application Specialist

Company:  bioMérieux

Durham, NC, US

Job Function:  Customer Service
Posting date:  Mar 18, 2023


Position Summary:

Provide technical support, training, troubleshooting, and consultation to internal and external customers for the diagnostic test systems marketed by bioMérieux.



  • Answer internal and external customer inquiries per established guideline and document in ERP system; consult as appropriate with Application Specialist, System Engineer, Management, Global Customer Support and Lab IT Specialist.
  • Develop problem solving and troubleshooting skills and the investigative process
  • Learn bioMérieux products and procedures that are job specific, drafting documentation as needed and assist with the implementation of new products
  • Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators
  • Complete projects and tasks in support of organization objectives
  • Contribute to revenue generation initiatives through promotion of value added projects and services
  • Perform on-call duties as needed to provide 24-hour technical support to customers
  • Serve as a consultant and trainer for coworkers, taking on a higher level role when requested by management or as needed


Studies and Experience:

  • Associate's or Bachelor's degree in Medical Technology, Biological Sciences or related field
  • Minimum of three years of laboratory experience and/or minimum of one year experience as a bioMérieux Associate Application Specialist or equivalent experience in a related position
  • Microbiology Experience
  • Experience with Microsoft Office


Skills and Qualifications:

  • Experience with bioMérieux products
  • Excellent written and oral communication skills
  • Excellent computer skills


Job ID:  41316

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh