AI & Process Specialist Intern

As an AI & Process Specialist Intern, you will have the opportunity to explore how Generative AI can improve productivity, simplify processes, and create value for internal teams. Working closely with our Customer Service and cross-functional departments, you will contribute to real projects with tangible business impact.

What you will do

• Support the development and optimization of AI prompts, automated workflows, and no-code AI solutions.
• Explore and prototype innovative AI use cases for Customer Service, including knowledge bases, chat assistants, email assistants, sentiment analysis, and process automation. 
• Help teams adopt and leverage AI tools in their daily activities. 
• Create dashboards and reports to monitor results and identify opportunities for improvement. 
• Analyze customer care processes and identify automation opportunities that enhance efficiency and service quality. 

Who you are

You are passionate about technology and innovation, but above all, you enjoy solving problems and finding smarter ways of working.

You are ideally:

• A recent graduate or graduating student in Management Engineering, Business Analytics, Data Science, Digital Business, Information Systems, Computer Science, or related fields.
• Familiar with Generative AI tools such as Microsoft Copilot, ChatGPT, or Claude.
• Comfortable working with data through Excel, Power BI, or similar tools. 
• Interested in process improvement and digital transformation.
• Curious, proactive, and eager to experiment with new technologies. 
• A strong communicator, capable of presenting ideas and results clearly. 
• Knowledge of Python is a plus.