Account Leader North-West

Founded in 2014, Mérieux University is the Group's university.

A privileged space for innovation and collaboration, marked by the Institute's humanist and entrepreneurial culture, the University designs and conducts global training programs with high added value for all the Group's entities and customers. It also offers individual and group coaching.

As an educational reference, Mérieux University strives to understand the changes in the businesses and environment of the Group's companies, to anticipate the associated skills and to support the development of employees, both in terms of technical and behavioral aspects.

We are a team of 24 people based in France or in the United State (North Carolina), passionate and committed, with professional teaching skills and expertise in complementary areas of business.

We are committed to creating an optimal work environment that fosters teamwork, emphasizes training and offers international career development opportunities.

The headquarter of Mérieux University is located to the west of Lyon (France) in “le Domaine de Montcelard”, and 4 Regional Hubs are dedicated to our international sessions (China, USA, Shanghai, France).

1. Primary purpose and overall objective of the job

Reporting to the Area Manager North-West, The Account Leader is responsible for cultivating and driving the commercial relationship for customer accounts in their territory (Liguria, Piemonte, Lombardia, Valle D’Aosta), having the responsibility of the revenue and business generated with his territory of accounts. This role is responsible for pipeline management, identifying opportunities, planning and achieving sales objectives with an account management approach. Furthermore, the AL is responsible for customer satisfaction and loyalty for long term partnership, orchestrating the priorities and actions of internal departments working with a satellite of sales experts able to bring the best value to our customers (Business Developers, AS, CIM/CEM, IT Data Specialist), and supported by experts functions when needed (Marketing, SE, Medical Affairs…etc)

2. Main accountabilities

-    Act as the primary contact for targeted customer accounts which will deliver the 5 year ambition for revenue and growth., in a defined territory. Develop deep knowledge of the customer account(i.e. long term vision and strategies, key decision-makers, buying process,  internal and external situational analysis etc.) -    Understand current bioMérieux and competitor installed base and identify opportunities for bioMérieux solutions and long term partnerships.
 -    Ensure business tools such as CVM and CRM are used effectively and continuously updated.
 -    Develop strategies to build and maintain relationships and business development within accounts in order to achieve long term relationship goals and annual sales objectives (growth, turnover, margin) across all ranges, by adopting an offer and solutions approach
 -    Set up the priorities to manage the account and orchestrate team work with the Sales Experts teams that will support the account development.
 -    Develop and execute 3-5 year account plans, sharing strategy with the “account team” and defining the actions to be carried out by wider team.
 -    Manage the entire sales process and has regular interactions with key decision makers outside the lab, such as C-suite, clinicians and procurement.
 -    Support the customer on their project implementation and the solution appropriation.
 -    Coordinate the 360-degree management of the customer, supporting post sale implementation and service and support activities, liaising with Customer Service, Supply Chain, Marketing and Sales.
 -    Initiate specific programs, targeted investments and resource deployment (i.e. conferences, trade shows, on demand visits, etc.) for key accounts
 -    Organize and lead the response for sales contract negotiations relying on the technical experts of the ranges and working with the sales teams in the field to finalize the opportunities.
 -    Ensure the compliance of sales activities with legal and ethical standards as well as with company policies.

3. Education/background

-    Bachelor required in Biology/ Biotechnology, Post Graduate degree Business/Marketing highly preferred. Science is a plus.

-    Significant experience in sales for at least 5 years, preferably in the Life Science environment Strong business acumen along with demonstrated work ethic, integrity, and professional conduct
 -    Ability to persuade and influence
 -    Ability to adapt in a constantly changing environment -    Ability to turn complexity into simplicity, prioritize, decide and execute
 -    Ability to connect, facilitate and lead multifunctional team work, project management
 -    Excellent integrator & negotiator. Able to effectively influence C-Suite. Ability to judge competitive response to sales strategy and make appropriate adjustments
 -    Strong interpersonal skills, and good ability to communicate and present
 -    Available to travel up to 80% in Italy or abroad

Location: Milan