Field Service Engineer - North West Italy

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. 

bioMérieux is present in 45 countries and employs nearly 14,000 people. In Asia Pacific, we have more than 1100 employees with presence in 10 countries.

Come and join a French family-owned global company with a long-term vision, and a human-centered culture. 

Primary purpose and overall objective of the job

The Field Service Engineer provides field technical support & services, including installation, preventive and curative maintenances, field actions at all stages of instruments life cycle management to secure and optimize lab product within IVD North Italy Market.

Main accountabilities

·        Perform procedure associated with installing repairing and maintaining on an assigned instrument base, consistent follow up and customer satisfaction

·        Detect opportunities for service contracts to private labs, hospitals or industry with commercial team

·        Answer internal & external customer inquiries and ensure compliance with regulatory through timely and accurate documentation in ERP system

·        Manage spare parts inventory according quality guidelines

·        Ability to handle autonomously complex maintenance

·        Referent and advisor in key strategic ranges at all stage of commercial steps

·        Support/ act as specialists in partnership with support teams (maintenance, L2 support, …)

·        Ability to handle field actions in other subsidiaries/Clusters/Distributors

·        Coach peers/new comers on new system

Studies-Experience: Bachelor/ Master’s degree in engineering (electronics, computer sciences, biotechnology), 3/5 years’ experience in the same role is required

Skills and Qualifications:

·        Customer and solution oriented

·        Organized, rigorous and autonomous

·        Customer Service acumen, analytical & synthesis mindset, availability and agility

·        Professional background as a technician, life science or industry

·        Ability to handle CRM (reporting and dashboard)

·        English language proficiency (B2/C1 level)

Location

Role-based in Milan with availability to travel throughout North Italy

Availability to travel 90% of the time; field-based job

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.