Field Service Engineer

Founded in 2014, Mérieux University is the Group's university.

A privileged space for innovation and collaboration, marked by the Institute's humanist and entrepreneurial culture, the University designs and conducts global training programs with high added value for all the Group's entities and customers. It also offers individual and group coaching.

As an educational reference, Mérieux University strives to understand the changes in the businesses and environment of the Group's companies, to anticipate the associated skills and to support the development of employees, both in terms of technical and behavioral aspects.

We are a team of 24 people based in France or in the United State (North Carolina), passionate and committed, with professional teaching skills and expertise in complementary areas of business.

We are committed to creating an optimal work environment that fosters teamwork, emphasizes training and offers international career development opportunities.

The headquarter of Mérieux University is located to the west of Lyon (France) in “le Domaine de Montcelard”, and 4 Regional Hubs are dedicated to our international sessions (China, USA, Shanghai, France).

Primary purpose and overall objective of the job

The Field Service Engineer provides field technical support & services, including installation, preventive and curative maintenances, field actions at all stages of instruments life cycle management to secure and optimize lab product within IVD North East Italy Market.

Main accountabilities

·        Perform procedure associated with installing repairing and maintaining on an assigned instrument base, consistent follow up and customer satisfaction

·        Detect opportunities for service contracts to private labs, hospitals or industry with commercial team

·        Answer internal & external customer inquiries and ensure compliance with regulatory through timely and accurate documentation in ERP system

·        Manage spare parts inventory according quality guidelines

·        Ability to handle autonomously complex maintenance

·        Referent and advisor in key strategic ranges at all stage of commercial steps

·        Support/ act as specialists in partnership with support teams (maintenance, L2 support, …)

·        Ability to handle field actions in other subsidiaries/Clusters/Distributors

·        Coach peers/new comers on new system

Studies-Experience: Bachelor/ Master’s degree in engineering (electronics, computer sciences, biotechnology), 3/5 years’ experience in the same role is required

Skills and Qualifications:

·        Customer and solution oriented

·        Organized, rigorous and autonomous

·        Customer Service acumen, analytical & synthesis mindset, availability and agility

·        Professional background as a technician, life science or industry

·        Ability to handle CRM (reporting and dashboard)

·        English language proficiency (B2/C1 level)

Location

Role-based in Padova, Rovigo, Venezia or Treviso with availability to travel throughout Trentino Alto Adige, Friuli Venezia Giulia, Veneto, Emilia Romagna mainly

Availability to travel 90% of the time; field-based job