Field Service Engineer

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

Primary Purpose and Overall Objective of the Job :

Maintain installed base operations through preventive and corrective maintenance to secure installed base uptime and customer satisfaction. For Traceability and Quality Management – Field Service Engineer will follow and report Technical Service activities according procedures given.

Main Accountabilities :

• Technical service of instruments for defined segments and regions – Primarily on defined region, secondarily co-operation in whole Nordic.

• Ability to plan services without direct supervision, co-planning with colleagues and outsourced partners.

• Collaborate with Sales and Application teams – to report customer requests, questions and suggestions to responsible departments.
• Control and report the installed base changes.
• Keep the minimum local stock level on spareparts, reporting stock transitions for Finance.
• To report Technical services and activities according to administrative duties to Field Service Manager and to follow/update quality records.
• To participate in weekend support via on-call and remote connection support.

Studies-Experience:

• Technical engineer or equivalent  technical graduation.
• Awareness of operation in laboratory circumstances.
• At least 2 years of experience on servicing and maintaining laboratory equipment.

Skills and Qualifications:

• Ability to communicate between departments and customers in good manor
• Acknowledge responsibilities according to company strategies
• Customer- and solution oriented thinking and acting.
• Ability to sell and market services and image of the company.

Languages : Fluent in English and Swedish

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment.

Our internal mobility policy offers numerous opportunities for each of our 12,000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.

At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.

Helping improve public health around the world : our mission gives purpose to every profession practiced within the Company.