Graduate Program - Inhouse Service Engineer - Sweden

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network. Come and join a family-owned global company with a long-term vision, and a human-centered culture.

We are looking for a service-oriented junior and future passionate Inhouse Service Engineer to join our Customer Relationship Center in Sweden. This is an exciting opportunity for a newly graduate who thrives in a fast-paced, international environment, and is eager to contribute to the satisfaction of our customers. We offer a 18 months contract with the opportunity to learn, develop and become a permanent Inhouse Service Engineer.

Role Overview: As an Inhouse Service Engineer, you will ensure customer satisfaction and contribute to service profitability. You will provide remote technical & scientific support & services, including troubleshooting and field action completion to guarantee the best remote fix rate. Identify, anticipate and act in order to avoid any disruption affecting customer and patients.

Key Responsibilities:

• Answer internal/external customer simple to complex inquiries per established guidelines, document the ERP system according company standards and regulations.
• Lead launch/implementation of new systems by learning new products, develop documentation
• Lead the troubleshooting analysis; plan the action response; follow up to ensure customer satisfaction
• Report all events in the CRM to guarantee traceability and customer complain tracking
• Drive new bioMérieux products and procedures that are job specific, create documentation and troubleshooting protocols; provide training as needed
• Participate in revenue generation initiatives through promotion of value added projects and services depending on local organization

Who We’re Looking For:

• Bachelor/ Master’s degree in engineering (electronic computer/biotechnology)
• Service oriented mindset
• Organized, rigorous and autonomous
• Good communication/presentation skills
• Ability to handle CRM solution (Dashboard monitoring)
• Location : Sweden (Goteborg)
• Swedish and English speaking.

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment Our internal mobility policy offers numerous opportunities for each of our 14 500 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.

At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits. Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.