Field Service Engineer

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 46 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

Job Description

Provide field technical support & services, including installation, preventive and curative maintenances, field actions at all stages of instruments life cycle management to secure and optimize lab production

Main Responsiblities

Perform procedure associated with installing repairing and maintaining on an assigned instrument base, consistent follow up and customer satisfaction.

Negotiate and sale the maintenance contracts to private labs, hospitals or industry

Answer internal & external customer inquiries and ensure compliance with regulatory through timely and accurate documentation in ERP system

Manage spare parts inventory according quality guidelines

Ability to handle simple to complex maintenance

Develop & retain business, strengthen customer relationship

Referent and advisor in key strategic ranges at all stage of commercial steps

Support/ act as specialists in partnership with support teams

Ability to handle field actions in other subsidiaries/Clusters/Distributors

Act as a technical pillar for sub/clusters

Recognized expertise on the market, ability to interact with KOL

Contribute to project related to her/his field of expertise

Experience

Bachelor/Master degree in engineering (electronics, computer sciences, biotechnology)

3-5 years` experience as Field Service Engineer

Skills and Qualifications

Customer and solution oriented

Organized, rigorous and autonomous

Good communication/ presentation skills

Ability to handle CRM (reporting and dashboard)

Ability to use and learn IT and Software systems 

Ability to handle extensive traveling alone

Other Relevant Details

This role requires extensive travel within Finland as well as the Nordics. It is well-suited for someone who enjoys working with autonomy, continuous learning and development, and providing excellent customer service. 

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.