Field IT Specialist

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

Field IT Specialist (FIT)

In our Customer Service organization, the Field IT Specialist will be in the field supporting IT/connectivity field activities deal effectively and efficiently with all customer/distributor expectations appropriately with the objective of achieving customer satisfaction.

The FIT will assist the local teams to manage our daily task and long-term project about data/IT but also promoting the value and make sure to conduct teach task to success with full customer satisfaction.

What will your responsibilities within bioMérieux?

• Be the referent and expert for all connectivity intervention and complaints towards all our export distributors.
• Provide efficient on-site and second line support for dealers and end users. Follow on cases sent from Support Center.
• Transfer the technical knowledge to distributors and resolve complex issue and advanced troubleshooting.
• Visit customers in the field to understand their needs by building a professional relationship through offering guidance and assistance/rectification to matters raised and to understand the scope of problems.
• Give insight when needed on Distributor Customer Service team organization, up to identifying individual training requirements and to advise appropriate training.
• Assist the business stakeholder with day-to-day business.
• Promote the value and benefits of service agreements.
• Work within the guidelines of the Global Customer Service and Regional standards / processes.
• Liaise with Global/Local Customer Service, Marketing, Sales team and monitor the progress of works and customer satisfaction and give feedback upon completion.
• Ensure distributors field service and application teams are skilled on all connectivity expertise (knowledge assessment, training plan to be defined an executed).
• Ensure efficient deployment of IT project for update and new launches.

Who are you?

• Minimum bachelor’s degree or technical school equivalent in Electronic Technology, Computer Science, Healthcare Science or Information Technology.
• Holds over 4-6 years of experience in the field or in a related area.
• Familiar with standard concepts, practices, and procedures within a particular field.
• Proficiency in computer operation and network/connectivity field, software operating systems with knowledge of host/remote communications and network systems.
• Excellent command of CRM tools and MS Office applications.
• Experience in troubleshooting skills and experienced in resolving customer problems with providing high level of customer satisfaction.
• Good communication skills with internal and external associates.
• Organized, rigorous, autonomous and able to make decision.
• Ability to analyze, manage critical inquiries & hard situation.
• Fundamental knowledge of the principles and practices of laboratory operations.
• Fluent in English
• Knowledge/experience working with distributors is a plus.
• Ability to travel with the minimum ratio of %80.

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.