Field Application Specialist Food_temp (Madrid / Sevilla)

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 46 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

We are looking for a temporary Industry Field Application (FAS) based in Madrid or Sevilla to support food industry applications.

The FAS role is the front-line technical support representative and is responsible for providing solution-oriented consultative training, technical support and troubleshooting at customer site, at every stage of contact on each technical support interaction in the field.

The person performing this role should be results oriented, operates with a sense of urgency and sets priorities in accordance with the needs of the company and the customer.FAS works to retain current customer business, while developing and building customer relationships and intimacy that result in customer loyalty, retention, renewal and positive referrals. FAS promotes cross functional teamwork and cooperation across the business, removes barriers to productivity.

What will be the main activities?

• Assists in pre-installation inspections/audits
• Provides technical support, training and troubleshooting to customers
• Supports Field Application Specialists in executing service work orders.
• Assists in technical documenting and reporting.
• Collaborates with cross-functional teams to ensure smooth workflow.
• Optimize performance to consistently meet KPIs, ensuring exceptional service quality.
• Processes hours and expenses accurately.
• Deploy Field action on quite complex request, able to analyse and trace root causes.
• Make minor changes in existing systems or process to solve problems that are not immediately evident in existing systems or process.
• Collaborate with external parties to bioMerieux by explaining facts, practices, policies, etc., to others, while aiming to reach agreements through flexibility, compromise, and a shared desire to find solutions.

Who are you?

• Bachelor’s degree in microbiology, biology, or related (or equivalent experience).
• Demonstrates technical expertise in FOOD industry applications, methodologies, and quality control processes ensuring effective on-site support and customer satisfaction.
• Possess a broad understanding of field application support principles, with growing proficiency in customer training and technical troubleshooting.

This role involves 45% travel across Spain and Portugal.

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.