CDD 12 mois - Customer Service Quality Specialist - All genders

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

Our Global Customer Service department is looking for a Customer Service Quality Specialist - All genders, for a 12 month fixed term contract within the Global Field Actions department. You will report to the Team Manager within a team of 10 employees.  

What will be your missions at bioMérieux?

• Communicate field actions to subsidiaries/distributors via email/CRM (sales force)
• Monitor the implementation of field actions (FA) by being in direct contact with subsidiaries / distributors and by measuring the implementation rate through performance indicators (subsidiaries and distributors)
• Consolidate feedback from subsidiaries and distributors
• Accompany the local field actors on the documentary aspects and the processes
• Carry out the traceability of our products using the tools available or by contacting the appropriate departments
• Analyze traceability reconciliation data and participate in the implementation of corrective actions
• Participate in the deployment of the new process of field actions (CRM/SALES FORCE tool) by accompanying the subsidiaries in the change

Who are you?

• Minimum of 2 years of higher education in management/business administration with 1 year of  experience in project management or sales administration
• An experience in an international environment would be appreciated
• Very good knowledge of Excel, Sales Force and SAP
• Fluent in English
• You are organized and rigorous
• You know how to manage priorities in an autonomous way
• You have very good interpersonal skills and you are able to make proposals
• Ability to analyze and summarize a large amount of data
• Ability to adapt to a changing environment

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.