Global Application Specialist - Immunoassays F/M/D
Marcy l'Etoile, 69, FR
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 46 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.
We are looking for an Global Application Specialist who will work and grow within the Customer Service Immunoassays franchise and will report to the Global Customer Service Manager within a team of 9 co-workers.
What will be your responsibilities within bioMérieux ?
- Ownership of investigations and technical support.
- Management of technical support and customer complaints for subsidiaries and distributors, including technical coaching and promotion of proactive troubleshooting.
- Coordination of end‑to‑end technical investigations with Manufacturing, R&D, Vigilance, and Quality.
- Contribution to Field Actions, sharing of best practices, and continuous improvement initiatives.
- Execution of service projects and contribution to service strategy.
- Leadership of service deliverables and product-related projects (documentation, validations, CSNs, PDP/G2M/GOM) in coordination with Marketing, Training, and Global Operations.
- Contribution to Go‑To‑Market activities and product obsolescence, acting as the technical voice of the field and maintaining product expertise to support new launches.
- Management of hypercare and product lifecycle.
- Lead hypercare phases and post-launch performance, support obsolescence strategies, and act as service documentation referent by coordinating actions with R&D, Quality/MSCQ, and Marketing to ensure operational excellence.
Who are you?
- Bachelor’s degree +3/4 (equivalent to a BSc/MSc) in science, biology, or pharmacy.
- Over 5 years of customer service experience in immunology, with expertise in immunoassay reagents and full product lifecycle management—from design to post‑launch stabilization.
- Experience coordinating cross‑functional projects (Immunology R&D, Supply Chain, QA, Manufacturing, Marketing) and contributing to Go‑To‑Market strategies, deployment, and end‑of‑life management.
- Strong leadership, communication, and influencing skills in a global environment, collaborating with international teams, distributors, and laboratories; fluent in English, additional language appreciated.
bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.