Regional Food Application Specialist ASPAC

Primary Purpose and Overall Objective of the Job :

Be the technical champion of Industry Food Safety & Quality product ranges for the ASPAC region. 
Support first level AS in other ASPAC countries. Improve customer satisfaction and service business from both technical and non-technical point of view.
Be the Technical Trainer for key Food Ranges & Solutions .

Main Accountabilities

• Contribute to Business success of assigned product ranges by building a key customer relation, providing advanced field support:
• Assist Key customers & Drive the Training needs for the VITEK MS PRIME, VIDAS and TEMPO applications as core ranges
• Be the technical confident to understand unmet needs and facilitate soft sales to bioMerieux food ranges & solutions. 
• Work closely with FSE and AS local teams to install efficiently the assigned product ranges and get the instrument running in routine as well customer’s instrument operation and application. Help local AS and key customers to validate applications and solve technical issues. 
• Contributing to continuous improvements to the current products / services, training materials and tools, etc.
• Design, Develop, and Facilitate technical Training of key customers and bioMerieux staff:
• Delivering training sessions; and contributing to the training creation process
• Be the referent on the assigned product ranges for the ASPAC 1st level AS
• Coaching subsidiaries to install, to deliver training and troubleshoot at customer site or remotely
• Manage complaints and Support desk activities by:
• Providing level 1.5 support to subsidiaries and distributors for complaints, questions or suggestions and initiating investigations as necessary; 
• representing GiCS on various QA and Regulatory Compliance meetings as need. Be the senior representative for Field Actions and complaint management on the ranges in close interaction with GiCS.
• Improve overall customer satisfaction and service business by different ASPAC RiCS workshops, projects and activities
• Providing action to application related process, organization insights, responsible for communication for application specialist group and implement improvement of service function.
• Support as needed business drive for related ranges and  value added services.
• Be the PoC in region for the Food Safety & Quality Business technical / service related topics.
• Develop training materials & training needs for building knowledge in region 
• Liaise closely with Global Service, Marketing teams to build on the G2M capabilities & knowledge of the solutions in the region. 
• Be the PoC referent to connect on technical material build for training needs in region as per customer needs.
• Drive the day to day activities in supporting key accounts in region with local service teams.

Typical Studies-Experience, Skills and Qualifications:

• Masters Degree or PhD equivalent in related field of expertise (i.e., Microbiology, Molecular biology, Biotechnology or Food sciences & related fields).
• Technical Knowledge on at least 1 or 2 ranges of product/system/solutions. 
• Minimum 5 years' experience in related function or industry. 
• Knowledge on Customer Handling Process via CRM or escalated process Matrix tools.

Soft skills and behaviors:

• Committed to customer and to service with Sense of urgency. 
• Sense of autonomy and (self-)discipline.
• Cross cultural understanding & agility. 
• Dynamic learner. Team player- feels responsible for coaching others and facilitating the integration of new comers. 
• Able to analyze, recommend, and challenge proposals to create most effective solutions.
• Able to make decision or give business-based recommendation, and present topics to senior management or project team meetings.
• Able to use CRM to do data & analytics.