Field IT Specialist Germany WEST (m/w/d)

As a global leader in in vitro diagnostics, bioMérieux has been providing diagnostic solutions that identify pathogens and sources of infection for more than 55 years - improving patient care and consumer safety.

Do you want to help save lives around the world? Become part of the more than 13,000 employees of bioMérieux!

We are looking for a

Field IT Specialist (m/w/d)

Location: Hombased in Western Germany (Cologne...Dortmund area)

Are you an IT Specialist eager to play a key role improving our overall offer for our customers?

As one of our Field IT specialists you will be building the foundations of a healthy and robust IT infrastructure in our customers’ laboratories, by installing our hardware materials, updating our installed base to the latest OS and software versions and contributing to establishing a customer's high level of satisfaction.

THESE ARE THE ELEMENTS OF THE JOB

1. Integrate our solutions with customer IT infrastructure:

• Audit existing customer IT infrastructure, including networking, security requirements.

• Consult with customer and with our sales organization on the solution design.

• Install and configure our solution software on physical or virtual infrastructure.

• Connect our instruments and software with each other, and with the customer Laboratory Information Systems

• Validate and qualify the data flow between all components.

• Document the architecture and report on the installation project.

2. Support the customer post-deployment:

• Install our remote service solution.

• Diagnose and repair systems remotely or on site.

• Act as customer focal point for IT & integration problem resolution

• Maintain close contact with our Level 2 service organization to escalate important issues and for continuous learning and improvement.

• Roll-out upgrades in coordination with our customers

WHO YOU ARE

• IT Bachelor or Master in Information Systems, Computer Science or related technical field

• A minimum of 2 years of working experience in Information Technology are a must as well as background in IT technologies and concepts including network, databases, middleware, interfaces, and applications

• You master network basics and platform configuration  (IP/Subnet mask / Gateway / routing / Firewall / VLAN / …) and have experience in Windows OS installation and maintenance and in Virtual Machines.

• Experience in the IVD Space and knowledge of Salesforce and SAP are a plus

• You want the best for the customer for whom you use your ability to analyze, recommend, and challenge proposals to create the most effective solutions

• In your daily work, you need to be able to deliver clear messages, to organize yourself and to multi-task

• You are happy in a moving and challenging environment with an individual travel time of up to 60% of your time

• You need to be fluent in English (oral and written); with your customers in Germany you are able to exchange in German.

• bioMérieux system knowledge would be highly appreciated

WHY YOU SHOULD JOIN US

We are a family-run, international and innovative company with a corporate culture that puts people first. We are continuously working on our long-term vision in serving public health. We offer exciting experiences in a company that brings together talents from different backgrounds and creates an environment to grow personally every day. This was also recently rewarded with the TOP EMPLOYER certificate.

These are the benefits we offer you:
* strong attention to your development, including in-house Mérieux University training.
* flexible working time models tailored to your individual needs, mobile working, partial pension scheme
* attractive social benefits package
* state-of-the-art work environment and digital equipment
* fresh fruit and drinks at the Nürtingen site

We look forward to receiving your application!