Field Service Engineering

As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.

If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us!

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1. Primary Purpose and Overall Objective of the Job:

Provide field technical support & services, including installation, preventive and curative maintenances , field actions at all stages of instruments life cycle management to secure and optimize lab production

1. Main Accountabilities:

Perform procedure associated with installing repairing and maintaining on an assigned instrument base, consistent follow up and customer satisfaction

Negotiate and sale the maintenance contracts to private labs, hospitals or industry

Answer internal & external customer inquiries and ensure compliance with regulatory through timely and accurate documentation in ERP system

Manage spare parts inventory according quality guidelines

Ability to handle simple to complex maintenance

Develop & retain business, strengthen customer relationship

Referent and advisor in key strategic ranges at all stage of commercial steps

Support/ act as specialists in partnership with support teams

Ability to handle field actions in other subsidiaries/Clusters/Distributors

Act as a technical pillar for sub/clusters

Recognized expertise on the market, ability to interact with KOL

Contribute to project related to her/his field of expertise

1. Typical Studies-Experience:

Bachelor/;aster degree in engineering (electronics, computer sciences, biotechnology, with 3-5 years` experience.

1. Skills and Qualifications:

Customer and solution oriented

Organized, rigorous and autonomous

Good communication/ presentation skills

Ability to handle CRM (reporting and dashboard)