Field System Engineer, Chile

1. Primary Purpose and Overall Objective of the Job:
Provide field technical support & services, including installation, preventive and curative maintenances , field actions at all stages of instruments life cycle management to secure and optimize lab production
2. Main Accountabilities:
All level :
 Perform procedure associated with installing repairing and maintaining on an assigned instrument base, consistent follow up and customer satisfaction
 Negotiate and sale the maintenance contracts to private labs, hospitals or industry
 Answer internal & external customer inquiries and ensure compliance with regulatory through timely and accurate documentation in ERP system
 Manage spare parts inventory according quality guidelines
From level 10 :
 Ability to handle simple to complex maintenance
 Contribute to the action plan definition to the solving of breakdown with SE or specialist, pilot transversal mission on the long run
 Develop & retain business, strengthen customer relationship
From level 9 :
 Ability to handle autonomously complex maintenance
 Referent and advisor in key strategic ranges at all stage of commercial steps
 Support/ act as specialists in partnership with support teams (maintenance, L2 support, …)
 Ability to handle field actions in other subsidiaries/Clusters/Distributors
 Coach peers/new comers on new system
Level 8 :
 Act as a technical pillar for sub/clusters
 Recognized expertise on the market, ability to interact with KOL
 Contribute to project related to her/his field of expertise
Typical Studies-Experience, Skills and Qualifications:
Studies-Experience:
 Bachelor/ Master’s degree in engineering (electronics, computer sciences, biotechnology) with 3/5 years’ experience
Skills and Qualifications:
 Customer and solution oriented
 Organized, rigorous and autonomous
 Good communication/ presentation skills
 Ability to handle CRM (reporting and dashboard)
Scope and Resources Accountability, Typical Performance Indicators:
- Scope and Resources Accountability: Manage system and field support of bioMérieux solutions.
- Financial Indicators (revenue, budget, etc.): Service revenues, OPEX, …
- Key Performance Indicators (KPIs): CRM KPI, Customer Satisfaction, Effective and efficient customer support of bMx systems
- Key Contacts (internal/external) and Interfaces: Managers, Sales Rep, AS and SE specialist; GCS & CSI, External: Laboratory Managers, KOL, Technicians, end user, subcontractors, distributors, legal and compliance authorities.
1 Language(s):
Language A:
English
Fluent Intermediate Basic
Language B:
Local
Fluent Intermediate Basic