Account Manager

Key Responsibilities

Account Management & Growth

• Manage and expand a portfolio of key accounts, commercial labs, and territory-based customers.
• Develop and execute strategic account plans to achieve annual revenue, growth, and margin targets.
• Identify business opportunities across both major accounts and smaller hospitals.
• Monitor market trends and competitor activities to enhance sales strategies.
• Monitor business performance and execute corrective actions to achieve targets.

Customer Engagement & Relationship Building

• Establish and nurture strong relationships with key stakeholders in hospitals and laboratories.
• Serve as the primary point of contact for assigned accounts, ensuring consistent and proactive communication.
• Plan and execute customer engagement activities including symposiums, workshops, or other educational events.
• Promote awareness and solutions related to AMR (Antimicrobial Resistance).

Commercial Execution

• Lead contract negotiations and implement effective pricing strategies.
• Manage the full sales pipeline using CRM tools (e.g., Salesforce).
• Execute SBO (Sales Business Objectives) meeting action plans aligned with Sales Management.

Operational Excellence

• Oversee end-to-end sales operations for assigned accounts, including order management, supply coordination, and issue resolution.
• Work cross-functionally with internal stakeholders (e.g., supply chain, service, marketing, finance) to ensure seamless customer support.

Qualification

• Minimum 5 years of sales experience in IVD, microbiology, molecular diagnostics, medical devices or life science industries.
• Experience in direct sales (non-distributor model).
• Experience in distributor management and channel partner collaboration.
• Experience handling capital equipment and reagent-based business models.
• Proven ability to manage geographic territories, including regional hospital networks and clinical laboratories.
• Demonstrated capability to manage complex, high-value accounts in addition to routine customer portfolios.
• High sense of ownership, with the ability to work independently.
• Proactive problem-solving mindset.
• Strong ability to build effective relationships and work collaboratively with distributors, customers, and internal stakeholders.
• Proficiency in CRM tools and MS Office.
• Intermediate-level English proficiency.
• Must be able to operate a vehicle