Customer Service Support

The position is responsible for managing daily duties of customer service ensure processes run smoothly, Monitoring service business report and service KPIs and coordinate with teams internal & external, contributing to the overall efficiency and effectiveness of our organization 
该职位负责管理客户服务的日常职责，确保流程顺利运行，监控服务业务报告和服务KPI，并与内部和外部团队协调，为我们组织的整体效率和效力做出贡献。

1.    Maintain a well-organized and efficient office environment by managing team activities, scheduling appointments, and ensuring daily operation supplies are stocked.
2.    Assist in the creation, formatting, editing, and distribution of documents, presentations, and reports. Maintain accurate reports and files.
3.    Serve as a primary point of contact for the internal and external communications, including preparing for newcomers, responding to inquiries, and handling any administrative problems of customer service.
4.    Assist in managing office resources such as equipment, facilities, and vendor relationships, Coordinate repairs, maintenance, and service requests as necessary.
5.    Arrange and coordinate meeting, conferences, and events, including scheduling, sending invitations, preparing agendas, and organizing materials.
6.    Perform data entry tasks with a high level of accuracy and attention to details, assist in data collection, analysis, and reporting as needed.
7.    Monitor customer service KPIs, including daily performance and business numbers, by coordinating with each team of customer services

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实时翻译
划译
1.通过管理团队活动、安排预约和确保日常操作用品的库存，维持一个组织有序、高效的办公环境。
2.协助创建、格式化、编辑和分发文档、演示文稿和报告。维护准确的报告和文件。
3.作为内部和外部沟通的主要联络点，包括为新来者做准备、回复询问和处理客户服务的任何行政问题。
4.协助管理办公室资源，如设备、设施和供应商关系，必要时协调维修、维护和服务请求。
5.安排和协调会议、会议和活动，包括日程安排、发送邀请、准备议程和组织材料。
6.以高精度和对细节的关注执行数据输入任务，根据需要协助数据收集、分析和报告。
7.通过与每个客户服务团队的协调，监控客户服务KPI，包括日常绩效和业务数字