Application Specialist Industrial Microbiology

Founded in 2014, Mérieux University is the Group's university.

A privileged space for innovation and collaboration, marked by the Institute's humanist and entrepreneurial culture, the University designs and conducts global training programs with high added value for all the Group's entities and customers. It also offers individual and group coaching.

As an educational reference, Mérieux University strives to understand the changes in the businesses and environment of the Group's companies, to anticipate the associated skills and to support the development of employees, both in terms of technical and behavioral aspects.

We are a team of 24 people based in France or in the United State (North Carolina), passionate and committed, with professional teaching skills and expertise in complementary areas of business.

We are committed to creating an optimal work environment that fosters teamwork, emphasizes training and offers international career development opportunities.

The headquarter of Mérieux University is located to the west of Lyon (France) in “le Domaine de Montcelard”, and 4 Regional Hubs are dedicated to our international sessions (China, USA, Shanghai, France).

Primary Purpose and Overall Objective of the Job:
Provide field scientific support & services, including sales support, training, qualification, field actions deployment at all stages of bMx solutions life cycle management, guarantee added value, assess patient result impact.

Main Accountabilities:

• Coordinate and provide consulting, technical training and on-going support on bioMérieux solutions
• Answer internal & external customer inquiries and ensure compliance with regulatory through timely and accurate documentation in ERP system
• Provide consistent follow up to ensure customer satisfaction and meet KPI
• Develop & retain business, strengthen customer relationship
• Make organizational recommendations around the equipment in order to optimize the workflow, address three dimensions: technical, quality and productivity
• Ability to perform routine training

Typical Studies-Experience, Skills and Qualifications:
Studies-Experience:

• Bachelor/ Master’s degree in biology/microbiology/molecular
• 3/5 years’ experience in biology or industrial microbiology

Skills and Qualifications:

• Customer and solution oriented
• Training and coaching capabilities
• Organized, rigorous and autonomous
• Good communication and ability to work in a multi-disciplinary team
• Master CRM (reporting and dashboard)