Founded in 2014, Mérieux University is the Group's university.

A privileged space for innovation and collaboration, marked by the Institute's humanist and entrepreneurial culture, the University designs and conducts global training programs with high added value for all the Group's entities and customers. It also offers individual and group coaching.

As an educational reference, Mérieux University strives to understand the changes in the businesses and environment of the Group's companies, to anticipate the associated skills and to support the development of employees, both in terms of technical and behavioral aspects.

We are a team of 24 people based in France or in the United State (North Carolina), passionate and committed, with professional teaching skills and expertise in complementary areas of business.

We are committed to creating an optimal work environment that fosters teamwork, emphasizes training and offers international career development opportunities.

The headquarter of Mérieux University is located to the west of Lyon (France) in “le Domaine de Montcelard”, and 4 Regional Hubs are dedicated to our international sessions (China, USA, Shanghai, France).

Summary:
The ideal candidate will support both our Singapore Customer Service and Sales teams including but not limited to the key responsibilities described below.

Main Responsibilities:

For Customer Service (60%):

• IB Administration: Work with the FSE and FAS in ensuring the accuracy of Asset Details in CRM.

• IB Administration: Work with the FSM in ensuring the accuracy of Entitlement information in CRM.

• IB Administration: Create and maintain the Maintenance Plan for assets with a valid Entitlement.

• Handling of customer enquiries and seeking a timely resolution and response via collaboration with colleagues (locally and globally).

• Service sales and contract administration. From quotations to invoicing.

• Work with the finance to ensure timely submission of invoices

• To work with the local QARA in creating, monitoring and closing of Field Action work orders.

• Handling of service related deliveries with delivery partners

• Raised eproc PO for service related jobs.

For Sales & Marketing (40%):

• As the ‘go to person’ for sales and service CRM module, to be proficient to manage and maintain CRM database as current.

• Key admin user for CRM sales module for Asean South cluster (Singapore, Malaysia, Indonesia)

• Key contact person with SSC (Shared Service Center) for sales administration including updating price list (YPR1), new account creation, updating customer ‘sold-to’ , ‘ship to’, customer contact info to ensure accurate invoicing and delivery.

• First point of contact for customer phone enquiries, such as sales/product enquiries, customer delivery and ETA..

• Manage sales.sg@biomerieux.com mailbox, channel enquiries to the appropriate sales or customer service team and utilise the mail box for eblast purpose.

• Provide quotations and support RFP/Tender documentation – hardcopy preparation and online submission.

• Update and maintain in-house electronic databases in shared drive on contracts.

• Assist in PO tracking fulfilment working together with SG ordering team, and coordinate with the Finance team and supply chain teams to ensure smooth delivery of products to customers.

• Assist in organizing marketing / promotional events including marketing communication, such as eblast.

• Coordinating and facilitating internal team meetings, offsite meetings/events. Active participation of team meeting.
• Conduct new hire onboarding orientation on sales admin and raise BioAccess request for new hire work tools and accessories.

Requirements:

• Diploma in business administration or equivalent, with at least 3 years’ experience in a Technical Support Department and/or Sales & Marketing department

• Ability to multi-task while maintaining excellent customer support

• Computer literacy : Knowledge of ERP systems (SAP is a plus), MS Office (especially Excel), and Database Management (e.g Salesforce CRM)

• Excellent people and communication skills.