Application Specialist Clinical (South Luzon)

Primary Purpose and Overall Objective of the Job:
Provide field scientific support & services, including sales support, training, qualification, field actions deployment at all stages of bMx solutions life cycle management, guarantee added value, assess patient result impact.

Main Accountabilities:

• Coordinate and provide consulting, technical training and on-going support on bioMérieux solutions
• Answer internal & external customer inquiries and ensure compliance with regulatory through timely and accurate documentation in ERP system
• Provide consistent follow up to ensure customer satisfaction and meet KPI
• Develop & retain business, strengthen customer relationship
• Make organizational recommendations around the equipment in order to optimize the workflow, address three dimensions: technical, quality and productivity
• Ability to perform routine training
• Promote bioMérieux solutions demonstration, evaluations, onsite visits on both pre and post sales
• Enable bioMérieux customer in fully utilizing the technical potential of the solutions (interpretation of results, specimen management, workflow optimization..)
• Demonstrate a technical expertise which allows to easily take in charge new products and new technologies
• Provide mentoring, coaching, advanced training, certification and onboarding support of other bioMérieux employees/new comers
• Act as a technical pillar for sub/clusters
• Recognized expertise on the market, ability to interact with KOL
• Contribute to project related to her/his field of expertise

 Skills and Qualifications:

• Bachelor/ Master’s degree in biology/microbiology/molecular
• 3/5 years’ experience in biology or industrial microbiology
• Customer and solution oriented
• Training and coaching capabilities
• Organized, rigorous and autonomous
• Good communication and ability to work in a multi-disciplinary team
• Master CRM (reporting and dashboard)