Customer Supply Planner

Founded in 2014, Mérieux University is the Group's university.

A privileged space for innovation and collaboration, marked by the Institute's humanist and entrepreneurial culture, the University designs and conducts global training programs with high added value for all the Group's entities and customers. It also offers individual and group coaching.

As an educational reference, Mérieux University strives to understand the changes in the businesses and environment of the Group's companies, to anticipate the associated skills and to support the development of employees, both in terms of technical and behavioral aspects.

We are a team of 24 people based in France or in the United State (North Carolina), passionate and committed, with professional teaching skills and expertise in complementary areas of business.

We are committed to creating an optimal work environment that fosters teamwork, emphasizes training and offers international career development opportunities.

The headquarter of Mérieux University is located to the west of Lyon (France) in “le Domaine de Montcelard”, and 4 Regional Hubs are dedicated to our international sessions (China, USA, Shanghai, France).

Primary Purpose and Overall Objective of the Job:

Perform the sales administration and customer support activities for his/her area to ensure customer satisfaction in line with the written procedures, the guidelines, import/export regulations and in close collaboration with the other departments helping to meet the sales and profitability targets.

Main Accountabilities:

ORDER ENTRY AND SALES ADMINISTRATION TASKS

• Handle for a country or a group of countries the sales orders, contracts and customer master data in SAP (or local ERP) in compliance with internal and external rules (incl. Service Policy) and regulations, including the creation/ modification of prices in the system. Generates invoices and credit notes in SAP (or local ERP). Resolution of technical and non-technical notifications in SAP, monitoring of EDI and eordering messages.

CUSTOMER SUPPORT TASKS 

• Ensure order-related customer relationship by phone or e-mails in a timely and accurate manner bringing support and solutions when required. Formalize and send offers to customers and assist in the creation/amendment of schedule order, challenging timing, products and pricing.
• Monitor the on Time and In full order delivery creation and monitor the backorders in coordination with the other supply chain departments (warehouse, Supply&Demand Manager, Local demand planner, Logistic referent).
• Manages (recording, follow-up or closing) the non-technical complaints from customers in collaboration with other departments (Warehouse, Transport and Customs, Finance, Quality….) processing in a good way the different issues (Dispute Cases, Notifications). Coordinate customers returns and carrier damage with associated credit notes.

EXPERT TASKS

• Is responsible of specific or customized flow and services (e.g. consignment fill up, vendor managed inventory, key account). Support and train inexperienced team members and ensure fluid communication with stakeholders (e.g. SSC-subs).

EXPERT & COORDINATOR TASKS

• Is the Backup of the customer supply manager / Team Leader. Contribute the continuous improvement of the customer satisfaction participating into meetings with customers, key users, process experts, SSC or Subs to implement new process or solve recurring issues and maintain customer master data and price lists.

Typical Studies-Experience, Skills and Qualifications:

Studies-Experience: 

• Upper Secondary School or HND/Bachelor’s and FP II Degree/Business school (major in Supply Chain-Logistics; International Trade).
• Working experience More than 5 years

Skills and Qualifications:

• Ability to work under customer pressure. Rigor and timeliness Commitment. Time and priorities management.
• Business /customer oriented. Very good knowledge of SAP/EDI. Adaptability/Flexibility