Application Specialist

PRIMARY PURPOSE AND OVERALL OBJECTIVE OF THE JOB

Provide technical support, training, troubleshooting, and consultation to internal and external customers for the diagnostic test systems marketed by bioMérieux.  
Promote and grow the reagents consumption of bioMerieux products,
Assist Sales technically in pre-sales part and  level 2 support in after sales part.
Collaboration with KA team to implement promotion projects  

MAIN ACCOUNTABILITIES

1 Provide telephone support and on-site troubleshooting to internal and external customers. 
2 Handle complaints per established guidelines:  open, follow investigative stages, and close.
3 Teach customer-training programs.  
4 Document all customer interactions in CRM system.  
5 Perform laboratory testing (e.g. surveys, complaint investigations, training material protocol preparations).
6 Develop working knowledge of the competitive market, competitive products, in addition to the applications of bioMérieux products.
7 Answer telephone inquiries per established guidelines and document in local database;
8 Travel to customer sites, attend meetings as determined appropriate by Management;
9 Consult with the team members to conclude investigation; Close via departmental procedures
10 Direct and drive investigative process; Review test results; Request further investigations
11 Conduct training for Customer Service team, Key account and other internal associates
12Represent group and department on interdepartmental work teams;
13Learn laboratory procedures and assays;
* Other tasks based on business needs as defined in related company procedure, or assigned by the direct supervisor.

KNOWLEDGE, LANGUAGE AND EXPERIENCE

1. Bachelor degree or above major in Medical Technology or related science
2. At least 0.5 year of Clinical laboratory experience
3. Good practice experience in biological/medical laboratory and good knowledge in laboratory
4. Good command of English in both written and Reading
5. Good command of computer skill
6. Good interpersonal and communication skill