Order Processing Manager

bioMérieux Japan Ltd. 

Order Processing Manager 

Job Title:        Order Processing & Logistics Manager

Division:         SCM Department

Report to:       Head of Supply Chain Management

Job Objectives:

• Ensure customer satisfaction through fulfilling customers’ needs
• Ensure properly processing orders received from customers
• Optimize operational accuracy as well as time and cost efficiency
• Manage logistics to ensure service level and product quality to meet customers expectation

Main Challenges:

• Team management
• On-time delivery of right products to right customers
• Proactive communication with external and internal customers
• Process improvement focused on order and delivery management
• Efficiency on logistics and its cost

Products in Scope:

• Reagent
• Instrument
• Spare Parts

Tasks and Responsibilities:

• Order Processing

• • • Manage order reception properly done in SAP and follow until on-time delivery
    • Make sure with warehouse deliveries properly done through close communication when needed
    • Provide information to both external and internal customers in timely manner  
    • Manage back orders
    • Improve operations by measuring with KPI

• Deal with Customers

• Deal with customers complaints by solving troubles and incidents properly and timely
• Support teams to handle difficult issues to solve properly
• Proactively communicate with internal customers when risks are predicted to reach mutual agreement of how to deal with it

• Reversal Logistics

• • • Deal with return requests from customers by following procedure
    • Manage planned return of products and parts to warehouse by collaborating other related departments

• Logistics Management

• • • Manage warehouse and transportation companies to optimize their service level and optimize cost
    • Organize periodical review meeting with 3PL
    • Manage warehouse operation properly done by instructing them when needed, monitoring improvement activities and measuring their performance with KPI
    • Manage inventory cycle count and annual count

• • SAP Management

• Ensure that the set-up of SAP is updated for team’s needs, including warehouse, and initiate changes when needed
• Act as a key user internally and externally (to global)
• Manage Customer Master in SAP and in CRM

• • Team Management
    • Coach and develop people of his/her team
    • Do hiring and make semi-annual and annual appraisal for team staff

Expected Results:

• Effective communication with customers and business partners as well as internal customers
• Improvement in service level
• Optimize warehouse performance and logistics cost

Requirements:

• Bachelor degree or equivalent education
• Supply Chain Management experience over 5 years
• Work experience in the same or similar industry preferable
• Required expertise: Order fulfillment, inventory control and transportation
• Experienced in 3PL vendor management
• Management or leading experience over 5 years
• SAP experience or any ERP like Oracle over 3 years
• Good communicator with internal and external customers
• Basic accounting knowledge
• Actively promote operational efficiency and digital transformation
• Positive and active toward challenges and improvement
• Good at dealing with stress
• Decision-making on complexity

Language:

Japanese: Native

English: Business use level, TOEIC over 800

IT Skills:

Microsoft Excel, Word, Power Point and any useful skills